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Solutions Engineer
at BloomReach Inc. in Mountain View, CA
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May 03, 2013
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Overview
The Solutions Engineer leads integration efforts with customers of BloomReach’s rapidly growing enterprise web-based services. This challenging role combines the jobs of a technical engineering lead, communicator, and project manager. Solutions Engineers work with both internal and customer teams to assess business risks, guide the technical integrations process, assist with technical problem solving, and help manage and prioritize technical issues and resources. This is a hands-on customer-facing role that requires technical skills in HTML, CSS, Javascript and web services. Be prepared to dive into a product that leverages cloud computing, machine learning, query language modeling and other interesting tool sets to deliver a world-class big data application to our customers!
Responsibilities
Manage project timelines, tasks, and development efforts with both the internal engineering team and customer teams
Assist with the integration of our products using web technologies such as HTML, CSS and Javascript
Help identify, troubleshoot, and address technical risks and issues with web service integrations, from back-end performance to web front-end UI issues
Identify and effectively communicate project requirements with a diverse group of roles within our customers’ organizations, to keep customers on plan and on schedule
Improve internal processes and systems for more efficient customer interactions
Develop repeatable and scalable processes to improve project quality
Experience
BS in Information Systems / Computer Science, or equivalent degree
Detail-oriented, with very strong technical problem-solving and debugging skills
A minimum of 2 years of web development experience (Java, PHP, Python, or Ruby)
Experience with HTML, JavaScript, CSS
Experience with Linux and AWS is desirable
Experience with XML and XPath is desirable
Demonstrated experience in project management or account management, with strong leadership, organization and communication skills
Sales-oriented, customer-centric thinking and strong interpersonal skills, including ability to communicate to non-technical audiences
Experience with network performance, web services and SEO are a plus
Education
BS in Information Systems / Computer Science, or equivalent degree
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