The technical account manager for Basho is someone who possesses business and technical savvy. This person is the primary point of contact for both system engineers and business executives alike.
The role to varying degrees, will consist of pre-sales, professional services, and support. The role exists within the Client Services organization.
Overseeing all account components and developments.
Providing, on-demand, other Basho members with a complete 360 view of the account.
Serving as the client’s team member on the inside of Basho, while protecting Basho’s interests.
Ensuring an excellent experience for each new account
Document business/technical success criteria for new accounts to create account plans and coordinate appropriate resources for their objectives.
Conduct quarterly business reviews with the accounts.
Gather metrics regarding accounts and service work to help make the position scalable and measurable.
3+ years of customer support or account management in enterprise software industry.
1+ years(s) experience with Unix-based systems.
Exceedingly proficient with written communication.
Speaks confidently, clearly, and is articulate.
Ability to understand, interpret, and convey technical requirements concisely and accurately.
A customer service philosophy that matches Basho’s culture.
Experience with data-storage (SQL,NoSQL, Graph, etc)
Experience with “big-data” or “web-scale”
Passionate about any of the following: distributed systems, erlang, functional programming, development best practices, nosql