Google Apps Migration Consultant
at Cloud Sherpas in Atlanta, GA
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Jun 02, 2013
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Overview
Primary responsibility is to help transition customers to Google Apps migrating from legacy Novell, Lotus, or Microsoft messaging platforms. Work technical problems and issues as reported by end users or migration tools. Actively monitor alerts and create help desk and issue tickets that must be worked to resolution. Provide remote support as needed to client base. Hours typically are Monday thru Friday from 8am to 5pm but occasional night and weekend work may be required. Candidate will work closely with Sales organization but report directly to Director of Professional Services.
Responsibilities
Provide technical support to customers and Cloud Sherpas internal sales team
Complete and document all pre-sales engagements with ticketing system
Collaborate with Cloud Sherpas and Google sales teams to close enterprise business
Provide system administrator and end-user training where needed
Ensure deliverables are submitted on time
Provide on-site services at customer locations when needed (25% travel)
Windows Active Directory, Windows Server 2003
Email client experience with one or more of the following (Outlook 2003/2007, Lotus Notes versions 6-8, and Novell GroupWise)
Perform network troubleshooting to diagnose, isolate, and resolve network problems
Project management methodology and change management
Experience
Take initiative to start tasks with little direction
Be highly focused on customer service and a high level of client satisfaction
Have excellent oral and written communication skills
Demonstrate excellent interpersonal skills
Must have excellent consultative skills
Possess outstanding analytical abilities
Enjoy working in a fast paced environment
Have a “whatever it takes” attitude
Have a desire to learn
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