We are looking for software developers who are passionate about customer service.
The Developer Advocate role is highly technical and requires in-depth problem solving. We work very closely with our Engineering team to provide support for licensees of Riak Enterprise, develop educational material for users, and deliver training and professional services. The entire company is focused on providing customers with unparalleled support. The users that we support are Software Engineers and Operations staff working at Silicon Valley startups, all the way up to Fortune 100 companies.
You should have a strong aptitude for troubleshooting. You will be investigating issues that involve previously unseen edge cases, or perhaps behavior exposed by someone pushing the envelope beyond the limits of any previous user. Digging in to the source code to understand how things work should sound fun to you.
Above all we are looking for enthusiastic team players who can communicate well, and are eager to learn and to help others. For the right individuals, this represents a fabulous opportunity.
Work directly with customers and the community to answer questions and solve problems.
Create educational material: articles, webinars, demo apps, etc.
Conduct training: remote and on-site.
Identify, reproduce and document product bugs.
Invent new ways to improve our company and products.
Familiar with Unix-based system administration.
A good developer driven by pride in a job well done.
Someone who enjoys training and helping people.
An excellent communicator, both verbally and in writing.
Possessing an abundantly-positive attitude.
Experience with data-storage (SQL, NoSQL, Graph, “big-data”).
Passionate about any of the following: distributed systems, Erlang, functional programming, development best practices.
Remote candidates welcome