Customer Support Specialist
at Practice Fusion in San Francisco, CA
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Apr 22, 2013
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Overview
Practice Fusion is looking for a bright, energetic, and scrappy customer service expert to join our Customer Support team in San Francisco. Customer Support Specialists provide Phenomenal Support™ to doctors and medical practices with Practice Fusion's free, web-based EHR. The ideal candidate should have a solid customer service background and a passion for learning new technology. We’re looking for someone who is motivated, personable and professional. This could be a great first job after college and provides ample opportunity for moving into different areas of the business over time.
*Please respond to ad through startuply. Thank you.
*Please respond to ad through startuply. Thank you.
Responsibilities
Provide live chat, email and phone support to Practice Fusion’s community of EHR users
Educate users on the functionality and use of the Practice Fusion EHR
Troubleshoot technical issues and escalate bugs appropriately
Maintain high levels of customer satisfaction by providing fast and accurate responses
Document and manage customer interactions in our NetSuite CRM system
Conduct individual and group live training demonstrations via web conference
Moderate the PF Answers forum and respond to user questions and feedback
Identify trends in customer questions and issues
Develop and refine support best practices and procedures
Experience
Minimum 1-2 years customer service experience
Excellent troubleshooting and problem solving skills
Avid user of technology who keeps up with the latest tech trends
Excellent writing skills, able to quickly compose clear and concise answers
Friendly, patient and professional phone demeanor
Strong organization skills and high attention to detail
Motivated, self-starter with an excellent work ethic
Strong leadership skills for guidance in training
Dependable with the ability to work in a fast-paced startup environment
Local (SF Bay Area)
Skills
Experience with ticketing or issue tracking systems
NetSuite CRM experience
Training, leadership experience
Healthcare sector experience
Education
College graduate
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