As a Customer Success Advocate you will work directly with our clients, which range from individuals to large multinational corporations. Being an advocate is about more than support - it is about finding opportunities to continually improve the client experience. That means working on everything from support tickets to phone calls to product documentation and everything in between. This role will also include work on internal business operations and provide excellent experience in understanding how a business runs.
HOW TO GET AN INTERVIEW:
Send an email to jobs[@]shuttlecloud.com with the following:
(1) Links to your social media presence (LinkedIn, twitter, etc). See if you can pull off not sending a resume. If not, send that thing over instead.
(2) Your favorite movie
(3) Describe a time when you helped someone solve a problem.
(4) Explain how to make a peanut butter & jelly sandwich.
ShuttleCloud is located in Tribeca, overlooking beautiful City Hall Park. We went through the inaugural class of TechStars NYC and are backed by East and West Coast investors including High Line Venture Partners, Great Oaks Venture Capital and SV Angel. We are a small team focused on building the best cloud data management and migration products available. Adoption of cloud services is skyrocketing and we make it easy to move, manage and understand data in the cloud. Our clients include institutions such including Harvard, Stanford, LivingSocial and thousands more.
You are outgoing, love working with people and can communicate complex concepts well.
You have exceptional attention to detail and love optimizing processes and maximizing efficiency.
You are interested in learning what makes a technology company tick and how a business operates.
You are passionate about technology and can comprehend complex technical concepts.
We are considering both part-time and full-time candidates for this role. In addition to competitive compensation, we offer great medical coverage and benefits for our full-time employees, including the equipment of your choice, a company-provided Android phone, stock options and flexible hours.