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Funding20M-50M USD
IndustryWeb 2.0, Software
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Other Openings

Course Operations Specialist

at Coursera in Mountain View, CA   —   Jul 11, 2014   |  
Please provide:

1) A cover letter, detailing why you would like to join us and why you think you are a good fit.

2) Your resume and portfolio. We are very interested in links to previous projects that you’ve played a significant part in (please include a description of your role in those projects). Where appropriate, feel free to give us links to code snippets, design sketches, etc. relevant to these projects as well.

3) If you are a student or if you have graduated within the last 3 years, please include a copy of your unofficial transcript.

4) Information about your work authorization status in the United States.

Successful applicants will be working most days out of our Mountain View office.
As a Course Operations Specialist, you will be responsible for the bedrock of support to our teaching staff (instructors and teaching assistants for all of our courses). You will need to understand the ins and outs of our web platform, and effectively communicate this knowledge, both in a one-on-one setting and by creating documentation. At the same time, you will need to interact directly with instructors across different disciplines, to understand their needs and how their material and assessments can be best presented in our online system.
This will be an opportunity to interact with world-class instructors, and work with them on implementing best practices for online teaching in their courses. You will be deep in the trenches with our instructors, and right in the heart of our massive online experiment; at the same time, you will use your experience to help our engineers develop features that would be most useful for our instructors and their courses. A background in computer science would be helpful, but is by no means required.
As part of this multi-faceted role, you will train our teaching staff to produce video lectures and other course content effectively, coaching the instructors through glitches and helping their teaching assistants learn to edit their videos and create textual and other content. You will work with the course staff in helping to convert standard assessments into a computer-readable form, and possibly even coming up with new forms of auto-graded assessments, to be implemented and incorporated into our platform by our engineering team. As the teaching staff work on developing the course, you will also provide a significant amount of support to the teaching staff via email and/or phone.
If your patient temperament and strong interpersonal skills, coupled with your technical facility and ability to pick things up on the fly, mean that you're the go-to person for all sorts of questions that people around you face, then you could be t
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