The Medallia, Inc. Mission
To become the leader in CEM/EFM; Customer Experience Management/Enterprise Feedback Management, a field that is taking off, fueled partially by business interest in social media. We built our Customer Feedback Management Solution to help clients capture feedback from their stakeholders, share the data company-wide, recover customers at risk, discover what’s behind the data, and improve company performance.
Our products are different. Built on technology that’s designed to capture users’ attention, they make solutions clear and motivate employees to act. Our feedback management system focuses on five steps to excellence: Capture, Share, Recover, Discover, and Improve. Our patent-pending SaaS platform is multi-tiered, service-oriented, and standards-based, so you get the absolute best performance.
The founders, while serving as consultants to the executives of Fortune 500 companies, saw a direct relationship between customer loyalty and companies’ commercial success. Unfortunately, many companies lacked the infrastructure and processes to identify and act on drivers of loyalty and, ultimately, improve the customer experience. We complemented our technology focus with a singular effort to assemble a first-rate team. As alumni of companies known for their excellence in hiring—Goldman Sachs, Procter & Gamble, the Boston Consulting Group—the founders understood firsthand the value of a stellar workforce.
Life at Medallia, Inc.
Awesome! Virtually no turnover, an employee "net promoter score" in the sixties (which is sky high) and were named a top ten workplace in the Bay Area in 2010. Our employees love our workspace, camaraderie and caring attitude!